Shipping policy

 

Our Hair-Smooth Shipping Policy

Hey Beautiful! We want your hair care experience to be as smooth as your strands, so here’s the scoop on our shipping policy:

Free Shipping

We offer free shipping on all orders! That’s right, no hidden fees or surprises—just fabulous hair products delivered straight to your door.

Easy Returns

We get it—sometimes things don’t work out. Here’s how we handle returns:

  • If It’s Our Fault: If your item arrives damaged, defective, or if we sent the wrong product, we’ve got you covered. Returns are on us! Just contact us at locksglow@gmail.com, and we’ll send you a prepaid return shipping label.

  • If You Change Your Mind: If you simply don’t love the product (though we’re confident you will!), you can still return it. You’ll just need to cover the return shipping. Your item must be in the same fabulous condition you received it—unused, with tags, and in its original packaging.

How to Start a Return

Ready to make a return? No problem! Here’s what to do:

  1. Contact Us: Email us at locksglow@gmail.com to start the return process. Please include your order number and reason for the return.
  2. Return Shipping: If it’s our fault, we’ll send you a prepaid return shipping label. If you’re returning it for other reasons, you’ll need to cover the shipping cost.
  3. Send It Back: Follow the instructions we provide to send your package back to our main office.
  4. Get Your Refund: Once we receive and inspect your return, we’ll notify you if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

We want you to feel confident and worry-free when shopping with us. Your satisfaction is our top priority, so don’t hesitate to reach out with any questions or concerns at locksglow@gmail.com.

Enjoy your journey to luscious, healthy hair! 🌟