Refund policy

Our Hair-Loving Return Policy

Hey Gorgeous! We want you to love your hair as much as we do, so we’ve got a 30-day return policy to ensure you’re thrilled with your purchase. Here’s how it works:

How to Return

You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it—unused and in its original packaging. You’ll also need your receipt or proof of purchase.

Ready to start a return? Just email us at locksglow@gmail.com. We’ll provide the address for our main office and send you a return shipping label along with instructions. Remember, items sent back without first requesting a return won’t be accepted.

Got questions? Reach out to us anytime at locksglow@gmail.com.

Damaged or Wrong Item?

Oh no! If your order arrives damaged, defective, or if you received the wrong item, contact us right away. We’ll make it right, pronto!

Non-returnable Items

We can't accept returns for items that have been opened or used—like bottles with capsules used or removed. Also, we can’t accept returns on sale items or gift cards.

Exchanges

Want to swap for a different product? The fastest way is to return your current item and make a separate purchase for the new one once your return is accepted.

European Union 14-day Cooling Off Period

If your hair capsules are being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Just make sure your item is in the same condition that you received it—unused, with tags, and in its original packaging. Don’t forget the receipt or proof of purchase.

Refunds

Once we’ve received and inspected your return, we’ll let you know if the refund is approved. If it is, you’ll be automatically refunded on your original payment method within 10 business days. Remember, it might take a bit for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at locksglow@gmail.com.

We’re here to keep your hair journey smooth and shiny! 🌟